Frequently Asked Questions
What is the Financial Sector Conduct Authority (FSCA)?
The Financial Sector Conduct Authority (FSCA) aims to enhance and support the efficiency and integrity of financial markets and to protect financial customers by promoting their fair treatment by financial institutions, as well as providing financial customers with financial education. For more details on how we are regulated visit
Who are our Underwriters?
As independent advisors we work with multiple underwriters and insurers including Genoa, Leppard, ONE, iTOO, EthiQual, The Liability Company, Hollard and Santam.
Who pays us?
We are remunerated for our services by being paid commissions from various product suppliers and/or by charging fees.
PIA did not receive more than 30% of its total commission from any Insurer during the preceding 12 months.
How do I lodge a claim?
In the event of a claim or potential claim, please contact us immediately using the details below:
📞 079 960 5722
📧 danielle@p-ia.co.za
Prompt notification is essential, as there are strict time limits for lodging claims. We strongly recommend reaching out as soon as you become aware of the incident.
Notify your advisor of any claim or incident.
Add our office details: 021 852 5666/7 ; claims@p-ia.co.za
For Genoa incidents and claims: claims@genoa.co.za
For CFC Cyber: please log via your CFC app
What to do if you have a complaint?
Should you wish to pursue a complaint against an advisor or get more information on a formal complaints procedure, please address your complaint in writing to:
Mr. Zander Killian, a registered Key Person of PIA zander@p-ia.co.za or at our registered company address: Unit 10, 1st Floor Fairview Centre, Caledon Street, Somerset West 7130.
NEED MORE INFORMATION?
You can contact us directly to speak to an Atlas Advisor broker.
